Shipping policy

Order Processing

All books ordered through our website are printed and fulfilled through our global print-on-demand partner IngramSpark.

Because each book is printed when you order it:

  • Processing time: 2–5 business days

  • Shipping time: depends on the shipping option selected at checkout

  • Orders are processed Monday–Friday (excluding public holidays)

Once your order ships, you will receive a confirmation email with tracking information where available.



Shipping Locations

We currently ship to most countries worldwide through the Ingram global distribution network.

Shipping is fulfilled from the nearest available printing facility, which helps reduce delivery time and shipping costs.

Major printing regions include:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • European Union



Shipping Options & Pricing

Shipping costs are calculated based on:

  • destination region

  • shipping speed

  • order weight

  • number of books

Pricing is modeled on the IngramSpark shipping structure.

United States

Shipping Method

Estimated Delivery

Price

Economy

8–12 business days

$4.99 USD + $1.50 per additional book

Standard

5–8 business days

$6.99 USD + $2.00 per additional book

Expedited

2–4 business days

$12.99 USD + $3.00 per additional book

 



Canada

Shipping Method

Estimated Delivery

Price

Economy

8–12 business days

$7.99 USD + $2.50 per additional book

Standard

5–8 business days

$9.99 USD + $3.00 per additional book

Expedited

2–4 business days

$16.99 USD + $4.00 per additional book

 



United Kingdom & Europe

Shipping Method

Estimated Delivery

Price

Economy

7–12 business days

£4.50 / €5.00 + £1.50 per additional book

Standard

4–7 business days

£6.50 / €7.50 + £2.00 per additional book

Express

2–4 business days

£12.50 / €14.00 + £3.00 per additional book

 



Australia & New Zealand

Shipping Method

Estimated Delivery

Price

Economy

6–10 business days

$7.50 AUD + $2.00 per additional book

Standard

3–6 business days

$10.50 AUD + $2.50 per additional book

Express

1–3 business days

$16.50 AUD + $3.50 per additional book

 



Rest of World

Shipping Method

Estimated Delivery

Price

Economy International

10–20 business days

$9.99 USD + $3.00 per additional book

Standard International

7–14 business days

$14.99 USD + $4.00 per additional book

Express International

3–7 business days

$24.99 USD + $5.00 per additional book

 



Customs, Duties & Taxes

International orders may be subject to:

  • import duties

  • customs fees

  • local taxes

These charges are determined by the destination country and are the responsibility of the customer.

Unfortunately due to Ingram not currently having a Canadian print on demand location, orders shipped to Canada mostly come from the USA and may be subject to:

  • Goods and Services Tax (GST) or Harmonized Sales Tax (HST)

  • A small carrier processing fee

These charges are determined by Canadian authorities and are not included in your order total.

By placing an order, you agree to pay any applicable import taxes or fees required for delivery.



Delivery Estimates

Shipping times are estimates and may vary due to:

  • customs processing

  • peak seasonal demand

  • postal delays

  • regional courier services



Tracking

Tracking is included with most Standard and Express shipping options.

If your tracking information has not updated after several days, please contact us and we will assist.



Lost or Damaged Orders

If your order arrives damaged or does not arrive within 30 days of shipping, please contact us with:

  • your order number

  • photos (if damaged)

We will work with our fulfillment partner to resolve the issue.



Address Accuracy

Please ensure your shipping address is correct before completing checkout.

Orders already sent to print cannot be changed or cancelled.



Contact

For any shipping questions, please contact:

Email: customerservice@jeangrainger.com